FAQ
Frequently Asked Questions
Anywhere in the USA!!!
No, each zip code will have a travel fee for delivery, starting at $35 for our local delivery area. Additional fees may apply for areas farther out. Remember prices do not include sales tax.
That depends on how many rentals we have that day. We arrive and set up before the rental time begins. If we have many rentals that day, we may need to set up as early as the day before. If this is the case, we will call the before to confirm that someone will be at the party location.
Yes, we do!
Yes all orders require a 50% deposit that is not refundable, but will be credited towards the full balance. If you cancel prior to 72 hours before the event OR cancel 6 hours before your event DUE TO WEATHER, we will retain that Minimum Payment in a Raincheck, good for one full year toward a future event. If you cancel within 72 hours (not due to weather) leading up to the Event, your deposit will be forfeited as a cancelation fee. We accept various forms of payment!
No. We arrive prior to the rental time and will have everything setup before the start of the rental period.
